Shipping policy

Shipping Policy

Last updated: [Add today’s date]

Thank you for visiting and shopping at Lenova living!
Below are the terms and conditions that make up our shipping policy.

1. Order Processing

All orders are processed within 2–5 business days after payment verification.
You will receive a confirmation email once your order has been processed and shipped, including tracking information (where available).

Please note: Orders are not processed or shipped on weekends or holidays.

2. Shipping Times

We offer worldwide shipping, and delivery times vary depending on your location and supplier warehouse.
Typical estimated delivery times are:

  • United States, Canada, UK, Europe: 10–25 business days

  • Australia & New Zealand: 10–30 business days

  • Asia: 7–20 business days

  • Africa, South America, Middle East: 15–35 business days

These are estimates only. Actual delivery times may vary depending on customs delays, holidays, or logistics issues beyond our control.

3. Tracking Information

Once your order has shipped, you’ll receive an email with a tracking number and link to track your shipment.
Please allow 5–10 business days for the tracking information to update.

If you have not received tracking details within 10 days of placing your order, please contact us at [lenovaliving@gmail.com].

4. Multiple Shipments

Because we work with multiple suppliers, your items may be shipped separately.
You may receive multiple tracking numbers and packages for a single order at no extra shipping cost.

5. Customs, Duties, and Taxes

Lenova living is not responsible for any customs fees, import taxes, or duties applied to your order.
All charges imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs fees, etc.).

6. Delayed or Lost Packages

We are not liable for delays caused by shipping carriers, customs clearance, or incorrect shipping addresses.
If your package is lost or significantly delayed, please contact us — we’ll help resolve the issue with the supplier or carrier.

7. Wrong Address Disclaimer

It is the customer’s responsibility to ensure the correct shipping address is entered at checkout.
We are not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

8. Contact Us

If you have any questions about your order or shipping status, please contact our support team:
📧 [lenovaliving@gmail.com]