Refund policy

Thank you for shopping with Lenova living!
We value your satisfaction and aim to provide high-quality smart home and lifestyle products. Please read our policy carefully before making a purchase.

Returns

Because we work with multiple suppliers (including international ones such as AliExpress), return eligibility depends on the item’s origin and supplier policy.
We accept returns only if:

  • The item arrives damaged, defective, or significantly different from the description.

  • You contact us within 7 days of delivery with proof (photo or video evidence).

To request a return, please contact our support team at [lenovaliving@gmail.com] with your order number and issue details.

Please do not send your purchase back to the manufacturer or supplier directly without our confirmation unauthorized returns may not be processed.

Refunds

Once your return is approved, we’ll process your refund within 5–10 business days.
Refunds are issued to your original payment method.
In some cases, your bank or credit card provider may take additional time to post the refund.

Refunds are not available for:

  • Orders still in transit.

  • Delays caused by customs or logistics issues beyond our control.

  • Incorrect addresses or unclaimed packages.

  • Change of mind or buyer’s remorse.

Replacements

If the product is defective or incorrect, we may offer a free replacement instead of a refund depending on supplier availability.